At Rollino Casino, customer support is a top priority, ensuring players have assistance whenever needed. Understanding the available support channels is essential for a smooth gaming experience. Here, we will focus on the key support options, helping you navigate through any queries or issues you may encounter while enjoying your favourite games.
Live Chat
The live chat feature at Rollino Casino is one of the quickest ways to receive assistance. Here are some important details:
- Availability: Open 24/7, allowing you to get help at any time.
- Response Time: Typically under 2 minutes during peak hours.
- Accessibility: Easily accessible from the website; simply click the chat icon.
Live chat is perfect for urgent questions or immediate support needs. The agents are well-trained and can provide guidance on various topics, including account issues, game rules, and payment queries.
Email Support
If your issue is not urgent or requires detailed explanation, reaching out via email is a suitable option. Here’s what you need to know:
- Response Time: Expect a response within 24 hours.
- How to Use: Send your query to the specified support email address found on the website.
- Best For: Complex questions that may require detailed answers or documentation.
Using email support allows you to explain your situation thoroughly, which can be beneficial for more complicated issues.
Telephone Support
For those who prefer speaking directly to a representative, Rollino Casino also offers telephone support. Here are the key details:
- Availability: Generally available during business hours, typically from 9 AM to 9 PM UK time.
- How to Reach: The phone number is listed on the website, easily accessible for players.
- Benefits: Immediate feedback and the ability to clarify complex issues through conversation.
This method is ideal for players who feel more comfortable discussing issues verbally or require immediate assistance.
Comparison of Support Channels
| Support Channel | Availability | Response Time | Best For |
|---|---|---|---|
| Live Chat | 24/7 | Under 2 minutes | Urgent queries |
| 24/7 | Up to 24 hours | Complex issues | |
| Telephone | 9 AM – 9 PM | Immediate | Direct communication |
Additional Support Resources
Rollino Casino also provides a comprehensive FAQ section on their website. This resource can be beneficial for common queries regarding:
- Account registration
- Payment methods and processing times
- Game rules and betting limits
These resources can help you find quick answers without needing to contact support directly.
In summary, Rollino Casino offers multiple channels for customer support, ensuring that you receive the help you need in a timely manner. Whether you prefer the immediacy of live chat, the thoroughness of email, or the personal touch of a phone call, there is a support option suited to your needs. Happy gaming!